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Before you call or message one of our techs, you might find the answer you are looking for in our Frequently Asked Questions that you will find below

BROADBAND SUPPORT

ELEVATE SMART BOX

IMCTV Smart DVR System

EXPLORER 8652HDC DVR

IMCTV Smart DVR System

ELEVATE SMART BOX

IMCTV Smart DVR System

> Go to your Inter Mountain Cable channel guide by pressing the “Guide” button on your Digital Remote. At the top of the guide you will notice that there are several options to choose from, one being Movies-On-Demand

> Go to desired field and hit “SELECT” in the center of your Digital Remote.

> A new section will appear on channel #001 with a number of movie options to choose from (Comedy, Just In, Kids Networks, etc.) VOYAGER subscribers will need to hit the ON DEMAND button on the center of your remote control to access IMC Video Rentals.

> After selecting desired rental from category selection, select “Buy Movie”

> You will then be asked to confirm your selection with a 4-digit password that you have previously setup or (use the default code: 0000)

> Congratulations, you have just rented a movie. The purchase amount of the movie will then be added to the next months billing statement.

> Turn off your cable set-top box (using either the remote or the button on the front of the box). Unplug the power cord from either the wall or the back of the cable set-top box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 10 seconds.

> Restore the power. Either plug your cable set-top box back in or turn the power strip back on, but do not turn your cable set-top box back on. Wait 5 minutes until the green LED digital clock reappears on the front of the cable set-top box with the correct time.

> Turn on your cable set-top box, either by pressing the power button on the front of the box or by using the remote.
If these steps do not correct the problem, please Contact Us for customer assistance.

In order to enjoy Inter Mountain Cables (73) channels of High Definition service, you will need:

> A high-definition television, which can be purchased at major electronics retailers.

> A High Definition Compatible set-top cable box (must be requested at signup of Digital Cable service) from Inter Mountain Cable Contact Us You must set up an appointment with a CSR from Inter Mountain Cable for installation. You cannot pickup a unit and install yourself from our Inter Mountain Cable Exchange Center at Harold, Kentucky.

> A Digital Video subscription. Please note that Inter Mountain Cable provides you with component cables when you sign up for High Definition service, or if you prefer you can buy these cables at your local retailer (Wal-Mart or Radio Shack)

> Make sure the wiring to the television set is correct. Connections should be hand tightened (making the cable too tight by using a wrench may damage your television) If you are using a cable set-top box, the cable coming from wall should be connected to the “IN” jack on the cable box. If you’re not using a cable box, the cable coming from the wall should be connected to the “IN” jack on the VCR, DVD player or directly to the TV.

> If you’re using an Inter Mountain Cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.

> If you are using a cable splitter, check to make sure it is the correct type.

> A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.

> Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.

> If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.

> Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.

> If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.

> If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.

> If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.

HDTV SUPPORT

You first must register your cable TV account with watchTVEverywhere. If you haven’t done so already, click here to register or learn more.

There are two ways to watchTVEverywhere:

  1. Visit www.watchTVEverywhere.com and log in. You will be presented with a list of networks that are available to you. Click on the network you want to watch. If the network you selected has an app available for your device, you will directed to the app store to either open or download the app. Otherwise, you will be taken to the network’s website.
  2. Open a network app – Hallmark Channel, for example – directly on your device. Log in and start watching.


For quick and easy access to all the networks available through watchTVEverywhere, add the watchTVeverywhere website to your device’s home screen.

> Go to your Inter Mountain Cable channel guide by pressing the “Guide” button on your Digital Remote. At the top of the guide you will notice that there are several options to choose from, one being Movies-On-Demand

> Go to desired field and hit “SELECT” in the center of your Digital Remote.

> A new section will appear on channel #001 with a number of movie options to choose from (Comedy, Just In, Kids Networks, etc.) VOYAGER subscribers will need to hit the ON DEMAND button on the center of your remote control to access IMC Video Rentals.

> After selecting desired rental from category selection, select “Buy Movie”

> You will then be asked to confirm your selection with a 4-digit password that you have previously setup or (use the default code: 0000)

> Congratulations, you have just rented a movie. The purchase amount of the movie will then be added to the next months billing statement.

> Turn off your cable set-top box (using either the remote or the button on the front of the box). Unplug the power cord from either the wall or the back of the cable set-top box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 10 seconds.

> Restore the power. Either plug your cable set-top box back in or turn the power strip back on, but do not turn your cable set-top box back on. Wait 5 minutes until the green LED digital clock reappears on the front of the cable set-top box with the correct time.

> Turn on your cable set-top box, either by pressing the power button on the front of the box or by using the remote.
If these steps do not correct the problem, please Contact Us for customer assistance.

In order to enjoy Inter Mountain Cables (73) channels of High Definition service, you will need:

> A high-definition television, which can be purchased at major electronics retailers.

> A High Definition Compatible set-top cable box (must be requested at signup of Digital Cable service) from Inter Mountain Cable Contact Us You must set up an appointment with a CSR from Inter Mountain Cable for installation. You cannot pickup a unit and install yourself from our Inter Mountain Cable Exchange Center at Harold, Kentucky.

> A Digital Video subscription. Please note that Inter Mountain Cable provides you with component cables when you sign up for High Definition service, or if you prefer you can buy these cables at your local retailer (Wal-Mart or Radio Shack)

> Make sure the wiring to the television set is correct. Connections should be hand tightened (making the cable too tight by using a wrench may damage your television) If you are using a cable set-top box, the cable coming from wall should be connected to the “IN” jack on the cable box. If you’re not using a cable box, the cable coming from the wall should be connected to the “IN” jack on the VCR, DVD player or directly to the TV.

> If you’re using an Inter Mountain Cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.

> If you are using a cable splitter, check to make sure it is the correct type.

> A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.

> Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.

> If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.

> Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.

> If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.

> If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.

> If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.

PHONE SUPPORT

> Go to your Inter Mountain Cable channel guide by pressing the “Guide” button on your Digital Remote. At the top of the guide you will notice that there are several options to choose from, one being Movies-On-Demand

> Go to desired field and hit “SELECT” in the center of your Digital Remote.

> A new section will appear on channel #001 with a number of movie options to choose from (Comedy, Just In, Kids Networks, etc.) VOYAGER subscribers will need to hit the ON DEMAND button on the center of your remote control to access IMC Video Rentals.

> After selecting desired rental from category selection, select “Buy Movie”

> You will then be asked to confirm your selection with a 4-digit password that you have previously setup or (use the default code: 0000)

> Congratulations, you have just rented a movie. The purchase amount of the movie will then be added to the next months billing statement.

> Turn off your cable set-top box (using either the remote or the button on the front of the box). Unplug the power cord from either the wall or the back of the cable set-top box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 10 seconds.

> Restore the power. Either plug your cable set-top box back in or turn the power strip back on, but do not turn your cable set-top box back on. Wait 5 minutes until the green LED digital clock reappears on the front of the cable set-top box with the correct time.

> Turn on your cable set-top box, either by pressing the power button on the front of the box or by using the remote.
If these steps do not correct the problem, please Contact Us for customer assistance.

In order to enjoy Inter Mountain Cables (73) channels of High Definition service, you will need:

> A high-definition television, which can be purchased at major electronics retailers.

> A High Definition Compatible set-top cable box (must be requested at signup of Digital Cable service) from Inter Mountain Cable Contact Us You must set up an appointment with a CSR from Inter Mountain Cable for installation. You cannot pickup a unit and install yourself from our Inter Mountain Cable Exchange Center at Harold, Kentucky.

> A Digital Video subscription. Please note that Inter Mountain Cable provides you with component cables when you sign up for High Definition service, or if you prefer you can buy these cables at your local retailer (Wal-Mart or Radio Shack)

> Make sure the wiring to the television set is correct. Connections should be hand tightened (making the cable too tight by using a wrench may damage your television) If you are using a cable set-top box, the cable coming from wall should be connected to the “IN” jack on the cable box. If you’re not using a cable box, the cable coming from the wall should be connected to the “IN” jack on the VCR, DVD player or directly to the TV.

> If you’re using an Inter Mountain Cable set-top box, make sure the power is on. Make sure your TV is set to channel 3 or the correct video input. If you have a VCR or DVD player, make sure it is turned off.

> If you are using a cable splitter, check to make sure it is the correct type.

> A snow effect may be accompanied by poor sound as a result of nearby interference or a temporary broadcast problem. Check other channels.

> Speckled bands across the picture could be the result of external interference or a heavy duty appliance running. Turn the appliance off or switch channels.

> If your screen is lit but there is no picture, if there is a picture but no sound on every channel or there is no light on the screen with or without sound, Contact Us.

> Ghosting or double images are caused by signal interference usually on channels used by local stations not on cable. Adjust the fine tuning.

> If the picture is rolling vertically, adjust the vertical hold control. If the problem persists, call your TV repair service.

> If the picture pulls horizontally, try adjusting the horizontal hold control slowly. This may also be the result of too much signal.

> If the picture is too large or too small for the screen vertically or horizontally, check set adjustments. If the condition persists, call your TV repair service.